Review

Mailchimp review: familiar, capable, and quietly expensive as you grow

We ran a real list of 4,200 subscribers through Mailchimp for four months. Deliverability held. The invoice climbed.

Priya RamanUpdated July 27, 20269 min read
Marketer reviewing an email campaign draft and open-rate charts on a laptop
Marketer reviewing an email campaign draft and open-rate charts on a laptop
7.9

ExpertWhat Product

Still a solid, dependable email platform with the best-known name in the category. Its pricing model charges you for contacts whether they open anything or not, and that is where competitors have caught up hard.

Get startedFree · paid from $13/mo

Reading about it only gets you so far. Start the free plan and see it work in under five minutes.

Mailchimp logo

Mailchimp

Free · from $13/mo

Start free

We may earn a commission on purchases. It never affects our scores.

Pros

  • Deliverability was consistently good across four months of sends
  • Drag-and-drop editor is quick and the templates are decent
  • Reporting is clear and comparison against past campaigns is easy
  • Integrations with almost every store and CMS

Cons

  • Contact-based pricing punishes list growth, including unengaged contacts
  • Automation builder is less flexible than newer rivals
  • Free plan has been trimmed repeatedly

Email is the only marketing channel you own, which is why the choice of platform matters more than the choice of social network. We moved a 4,200-person list to Mailchimp for four months and sent seventeen campaigns, including two automated sequences, to see whether the default choice is still the right one.

Sending and deliverability

The unglamorous core worked. Authentication setup was straightforward, inbox placement was consistently good, and no campaign landed in spam during the test. Open rates tracked closely with what the same list produced elsewhere, which is all you can ask.

Building a campaign is fast — the editor is mature, blocks behave, and mobile previews are accurate.

Automation: fine, not flexible

Welcome sequences, abandoned carts and date-based sends are all straightforward. Branching logic is where it feels dated next to newer tools, which let you build conditional journeys more freely and see them more clearly.

  • Welcome series: set up in under an hour, performed well
  • Segmentation by engagement: easy and effective for list cleaning
  • Complex multi-branch journeys: possible, but fiddly

The pricing problem

Mailchimp bills on total contacts. A subscriber who has not opened an email in two years costs the same as your best customer. At 4,200 contacts we were paying materially more than MailerLite would have charged for the same sending volume, and the gap widens as lists grow.

The counter-argument is that you get landing pages, forms, ecommerce integrations and reporting in one place. If you use those, the maths improves. If you only send a newsletter, it does not.

Alternatives

MailerLite is the value pick with a genuinely good editor. ConvertKit suits creators selling digital products and has stronger tagging. Brevo charges by sends rather than contacts, which suits large but quiet lists.

Verdict

Dependable and easy to recommend to a business that wants everything in one familiar place. If your list is growing and email is your main channel, price the alternatives before your next renewal — the savings are real.

Specifications

Free planUp to 500 contacts, 1,000 sends/mo
EssentialsFrom $13/mo, scales with contacts
StandardFrom $20/mo with more automation
SegmentationBehaviour, tags, purchase data
Landing pagesIncluded on all plans
SupportEmail on Essentials, 24/7 chat on Standard

How it compares

Scores from our own testing. Prices are launch RRP in USD.

Mailchimp Standard
7.9$20
MailerLite Growing
8.5$10
ConvertKit Creator
8.3$15

Frequently asked questions

#mailchimp#email marketing#newsletters#marketing tools
Share

Related reading

Laptop showing a text document on a wooden desk beside a notebook and coffee

Grammarly review: still worth paying for in 2026?

Elise Warner
8.4

I ran three months of client emails, two long reports and a 40,000-word manuscript through Grammarly Premium. It saved me from real embarrassment twice — and tried to flatten my voice about a hundred times.

Sign up for our newsletters

The best of independent tech reviews, in your inbox.